Shipping and Return Policy

Shipping Policy

Purchased items are shipped within 2 business days via UPS Ground from the receipt of your orders if the orders are in stock. For any expedited shipping needs, kindly contact us to arrange any additional shipping fees. Items may reach the delivery address within 7-10 business days from the exact date of shipment.

We only ship within the continental US. There will be additional charges for shipping to Alaska, Hawaii, and Puerto Rico.

For other delivery locations, kindly contact us for additional fees. We do not deliver to P.O Boxes. For international Quotes, please contact our shipping department.

International Orders

In the meantime, we only cater in the USA. Once we ship internationally, we will let you know right away.

Returns Policy

If you need to return a product you purchased online, you may return them within 15 days from the original purchase date. However, kindly take note of the following considerations:

  • The items must be unused and in new condition.
  • You will receive credit for the product only, excluding the shipping cost once the items are returned.
  • Customers who will return products that are not in new condition will not be eligible for a refund.
  • For any manufacturer defect, kindly reach out to our customer service. Please prepare additional photos and information depending on the defect.
  • For any additional information about returns, kindly reach out to our shipping department.

Return Claim Procedure

To return a product that you have purchased, kindly take note of the following steps:

  1. Contact us and state your claim. Supalo ™ will then verify your claim for refund or return. Please give us two business days before we get back to you.
  2. If your claim is valid and approved, kindly pack the product in proper packaging to ensure that it remains in the new condition during shipping.
  3. Ship the product using a traceable source (e.g., Federal Express, UPS). Supalo ™ is not responsible for lost or damaged products during shipping.
  4. Our customer service representative will contact you after receiving the item. You will receive information about the status of your claim.